The Robie Guarantee
Here at Robie, we guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you purchased it from or back to us for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.
Repairs and Quality Returns
If you have a Robie product which you have encountered a quality issue, please send us the following information to firstname.lastname@example.org:
- a clear picture of the damaged area
- for a Dry-Series product a picture of the back and front of the label (Item number must be readable)
- a copy of the receipt/ invoice
Once we have received all of the above information, we will evaluate the best possible solution for you in accordance with our warranty and policies. You will be sent the relevant documents to facilitate your return/repair.
- Without the necessary documentation, no returns or repairs can be processed.
- Our repairs service is free of charge. We ask that you pay postage to get your package to us. After this, all costs will be covered by Robie.
- We won't accept any dirty garments so please make sure your item is washed an clean